Shipping and Returns
All items on this site are shipped via Australia Post
Delivery of Your Order
Delivery time can take 7 to 10 working days or more from the date your payment is received.
Black Label Essence makes every effort to deliver your order according to the estimated delivery times provided by our carriers. The estimated delivery times are in business days (Monday through Friday) and do not include public holidays.
Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to circumstances beyond our control. If your order has not arrived after 10 working days have elapsed please contact us.
Unless otherwise indicated by you, we will deliver your order to the address you indicated on your order form. If no-one is available to take delivery of your order, our carrier (Australia Post) will leave a notice advising you on where you can collect your order.
We will use our reasonable efforts to deliver your Products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame.
Right title and interest as well as risk of loss to all items in your order will pass to you on delivery.
If it becomes necessary to issue a refund that refund will be made via a credit to your credit card account or by a credit to your PayPal account.
Your Rights To Return A Product
No refunds, credit or replacements are offered if you have changed your mind about the product, make an incorrect choice, or failed to verify and accurately provide information when placing an Order. Items returned because they are faulty will be replaced and refund will only be given if we are unable to replace the item that has been returned.
Before you return a product please contact us by email to advise us of the problem that you are experiencing with the product.
For more information about Returns and Refunds please see out Terms of Service